AVA technology boastA Service Trade Solution
For one leading service provider, success and growth was inhibited by lack of data. An overview of their profits was not possible, because there was no central reporting portal.
Moving the company into a scheduling, planning and resource tracking software vastly improved the company’s planning and execution functions. Using AVA to help implement and train improved their overall accountability in the company.
The biggest challenge was that LWP (Lindsley Waterproofing) was not utilizing technology properly. Too much of the work was still being recorded manually, which meant that the numbers took a long time to note down and then to be analyzed. Live data was also not available and decisions can only be made after all the required data and been received. This was holding LWP back; they knew they could corner more of the market if they had the ability to be more mobile. The work addressed three critical issues for LWP:
- Improve sales and operations and project planning:
The teams focused their efforts on a few of the highest-value S&OP levers in order to review the current planning process, identify gaps in their planning infrastructure and analytically understand demand variability.
- Optimize service modules for work order planning:
The diagnostic determined the stressors that affected sales and service levels. The teams focused on resolving issues related to higher-than-normal back-orders and lead times, which stressed the entire workforce and led to delays in reaching customers.
The solution AVA consulting came up with combined cutting edge technology with real world practicality. Everyone knew that the systems had to be updated, the real challenge was updating them without disrupting the whole organization in a negative way. The solution was to introduce proper workload management done through computers, while providing mobile platforms to the stakeholders.
This allowed the workers to be involved in the job instead of feeling like they had been made redundant by technology.
Lindsley Waterproofing employees are now more empowered; LWP also has the benefit of generating reports instantaneously whenever needed. They can now make decisions on the fly based on the latest real time data.
The effort vastly improved the company’s planning and execution functions, created and implemented a new stock policy that accounted for specific SKUs and key variables, streamlined the order preparation process and reduced distribution transport times.
By the numbers, the effort:
- Reduced lead time by 43%
- Decreased variability by 50%
- Lowered the risk of back-order by 95%
- Increased stock for finished goods by 10%
Lindsley Waterproofing offers you more than forty years combined experience healing homes and helping families feel better. Our expert waterproofing services provide you with the long-term solution you need to bring you peace of mind.